Purposes for handling personal information
Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
- to process transactions and deliver products to you
- to communicate with you
- to assess applications for employment
- to maintain our business records and to otherwise run our business
- for purposes disclosed to you and to which you have consented
- for purposes that you would otherwise reasonably expect, and
- for any other purposes required or permitted by law.
Collection of your personal information
We collect personal information from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means. We will collect your personal information through our interactions with you, such as when you make a purchase from us, where we communicate by telephone, mail, email, or when you enter your personal information on our website. In some cases, where it would be unreasonable or impracticable to obtain your personal information directly from you, we may seek to obtain it from a third party.
Use and disclosure of your personal information
- our service providers (including IT services, financial institutions, mailing houses and distribution services)
- our related companies and other business partners
- our professional advisers (including lawyers, accountants and auditors)
- other parties as required or authorised by law.
- In so doing, we may disclose your personal information outside of Australia to related parties in other countries we work with eg NZ
Security of your personal information
We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure. We hold your personal information in both paper-based and electronic files. Our employees and agents are obliged to treat any personal information held by us confidentially.
Accessing and correcting your personal information
You may access your personal information held by Bohemian Luxe by contacting our office at firstname.lastname@example.org. We will respond to all requests for access and on the rare occasions when we refuse access to your information, we will provide you with a written notice stating the reasons for our refusal. We may seek to recover from you reasonable costs that we incur in providing you with access to any of the personal information that we hold about you.
We seek to ensure that the personal information that we collect, hold and use is accurate, up-to-date and complete, and the personal information that we use and disclose to third parties is relevant. If you discover that there is an error, or if the personal information we hold about you is out dated, incomplete or irrelevant, please contact our office at email@example.com. We are not obliged to correct any of your personal information if we do not agree that it requires correction. If we refuse to do so, we will provide you with a written notice stating the reasons for our refusal.
We may use your personal information, including your contact details, to provide you with relevant consumer information, notify you of products, store openings and offers that may be of interest to you as a valued Bohemian Luxe customer or business associate. You may opt out of receiving all or certain types of marketing information from us at any time by following the instructions at the bottom of our communications. Alternatively, you may contact our head office at firstname.lastname@example.org if you do not wish your details to be used for marketing purposes.
Questions and complaints
If you have any questions, concerns or complaints about the way in which we have handled your personal information you may contact us at email@example.com . We respond to all complaints as soon as possible.
Personal Information Collection Statement
Bohemian Luxe and its related brands and/or companies collect your personal information so that we can process your transactions and provide our products to you, interact with you and otherwise operate our business.
We collect your personal information directly from you unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some or all of your personal information, however this may prevent us from processing your transactions or delivering products to you.
We may disclose your personal information to our related companies and business partners, as well as our service providers, professional advisers, government and related authorities, and other parties as required or authorised by law. We may disclose your personal information outside of Australia, including to NZ and the USA and other countries we work directly with.
We may use your personal information in order to provide you with information about products and services that may be of interest to you. You may opt out of receiving this information at any time by contacting us using the details set out below.
If you have any questions, comments or complaints, you can contact us at firstname.lastname@example.org
Bohemian Luxe and it’s related brands and/or companies may from time to time use imbedded images, files or cookies to help manage and track our electronic advertising (including Online, Email and SMS).
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated